Refund and Returns Policy – Cyure.com
1. Overview
At Cyure.com, your satisfaction and trust are our top priority. We are committed to providing high-quality wellness products. This policy outlines the specific conditions under which we accept returns.
Our policy is to accept returns only for items that are received in a defective or damaged condition. We do not accept returns for non-defective products due to change of mind, incorrect selection, or other personal reasons.
2. Returns Process (for Defective or Damaged Items)
If you have received an item that is defective or was damaged during transit, please follow these steps:
- You must contact us within 5 days of receiving your order.
- To initiate a return, please email our support team at help@cyure.com.
- In your email, please include your Order Number and clear photographic or video evidence of the defect or damage.
- Our team will review your request. To be eligible for a return, the item must be unused and in the same condition that you received it, including the original packaging.
3. Refunds
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Exchanges
As per our store policy, we do not offer exchanges for any products. If you receive a defective item, we will process a refund upon successful return, allowing you to place a new order if you wish.
5. Non-Returnable Items
For health and safety reasons, several types of goods are exempt from being returned, even if defective. These include:
- Perishable goods.
- Intimate or sanitary goods.
- Hazardous materials, or flammable liquids or gases.
Need Help?
If you have any questions about your order or our return policy, please do not hesitate to contact us at help@cyure.com.